Business ProfileforWeddle & Sons, Inc. Roofing

We recently built a house where Weddle and Sons (W&S) installed the roof, solar, and energy storage. We experienced communication issues regarding the solar and storage system. The installation and commissioning were delayed because tasks were waiting on W&S, despite us frequently asking for updates. We sometimes got no response for weeks to our voicemail or email. When we saw that W&S had not installed the electrical for the solar and storage system in time, we informed them before the drywall was installed. To no avail. W&S broke through brand-new drywall and the system was not ready when we moved in. Our solar and storage system is part of the Enphase ecosystem, which requires a certification. The person W&S sent to do the commissioning wasn't certified but was given the Enphase credentials of someone else with printed notes on how to commission the system. Luckily, I am certified. Together, we went through the commissioning process on the provided account but were stopped because the W&S account wasn't fully certified. Even if they had been certified, the system could not have been commissioned because some required components had not been installed. I contacted Enphase to take control and had the system transferred into my name. I ordered the missing components and finished the commissioning myself. Lastly, there was a big miscommunication about the invoices. We alerted our builder that we still had an allowance left for the solar and storage system but W&S assured our builder that no invoices were outstanding. 6 months later, W&S sent us an invoice and when we complained, W&S discovered that the “final” invoiced was incomplete. In correcting their clerical error, the invoice total increased to $19,516. Their explanation was that at time of closing the work had not been completed (due to delays) and thus the invoices were not due before - which was not communicated when our builder asked for invoices so that we could finance everything through our mortgage.