Business ProfileforBlack Hills Exteriors, LLC

About 2 years ago I hired Black Hills Exteriors to repair some gutter sections (that were in perfect condition-no need to replace, just reseal) and completely replace another section. This patio area is in the back of our bar and is used by customers for smoking cigarettes and enjoying their drinks outside. We wanted the gutters fixed so we didn’t have ice on the patio after the snow thaws from the roof allowing people to be out there on dry pavement in the winter. IMMEDIATELY after their installation the gutters began leaking badly (in one part it is worse than the old gutters that had holes from rust in them.). I have pictures and videos of the problems. They also charged me for a downspout they didn’t replace. I contacted my sales person **** ********** about the problem and he agreed to repair them as he did 5 times on e mails (I still have them) and several phone calls -one call was to a manager who also agreed to make it right. Nothing has ever been done to fix this and for 2 winters now we have had to regularly close the patio area due to very bad ice. This forces the smokers to the front sidewalk in front of the bar in downtown Rapid City! This has hurt our buisness and it just looks and smells awful to passers by. I just don’t know what to do anymore, I have tried and tried to get this fixed to no avail. Can someone please help me!