Business ProfileforSouth O Roofing

South O Roofing was to replace several ridges on our roof on June 10, 2022. On July 25, 2022, it was discovered that one ridge was not replaced, On July 26, 2022 I left a text message with Nicky at South O Roofing about the incomplete work. She contacted me and said to send her a diagram showing which ridge was not replaced, which I did on July 26, 2022. On August 4, 2022 she informed me that the supply house was out of the ridge cap and she would keep me updated. I never heard back from her so I called her on September 6, 2022 and she said I would have to pay to have the ridge replaced (that I already paid for). One half of the work ($******-includes credit card fees) was paid before the work was completed, while the other half ($******-includes credit card fees) was paid on June 22, 2022 after the work was completed. Because the work was not completed, as agreed upon and it was paid by credit card, the second payment of $******, was disputed with the credit card company on September 10, 2022. On December 5, 2022 the credit card company informed me of South O Roofing's response that they did not know of any complaint regarding their work until the filing of the credit card dispute. Thus, the credit card company closed their investigation, but asked if I wanted to continue the dispute and if so to send complete details of the dispute. Upon talking to the credit card company this morning, after sending them all of the documentation that was sent to Byron ********, owner of South O Roofing, the credit card company agreed that it was not true that South O Roofing hadn't received my previous complaint. As they further investigate this dispute, the credit card company suggested that I contact the Better Business Bureau or Attorney General about this issue. And you can see by the attached letter to Byron ********, there was a ridge that was to have been replaced in May, 2021, that was not replaced! Thank you for your help in this matter.