Business ProfileforMcKinnis Roofing & Sheet Metal

Amount billed from company is not matching the work that was done to the home after a kitchen fire.

making do the best we can since that time.
Drywall has been replaced and I am sure other work was done, but I don’t know what structural work still remains. I was advised to purchase cabinets and countertops which are sitting uninstalled in my kitchen. My total costs that day were over $5000. I do have receipts for that. My mortage company released $40,000 to pay for the work being done. I was never advised of how anything would work – what the processes were... I just did what they told me as things went along. I learned after the fact that I should have kept receipts for the prepared food we had to buy after we returned home, as we had no stove or fridge. I did not know to keep gas receipts or how to monetize other expenses I incurred. Service Master removed a lot of furniture from my home citing smoke damage. This included all furniture from my bedroom, my sister’s bedroom, the dining room, living room and all of our clothing, sheets, blankets, curtains, they even took my partner’s shower chair out of the bathroom – it was as if they just tossed everything we owned, including a grandfather clock I valued and cultural items that were very valuable to me into a truck and took it to their facility.  My living room and bedroom furniture was eventually returned – other things were returned sporadically – I was told that items were being held in inventory. My grandfather clock was not returned. Our clothing, bedding, towels…were not returned. My sister and I are Ponca Tribal elders and my partner is an enrolled Omaha elder. We participate in a wide range of cultural activities. Precious cultural items such as the handmade fans I use when I dance in Powwows – these were returned all crushed in a Box. These are sacred items and should not have been handled at all. I did not know that the procedure included taking everything out of my home. Had I known, I would have taken all cultural items and items of sentimental value with me to the hotel. I took pictures of the damage and sent them to Service Master, who said they would make things right – nothing ever came of that. Other items of sentimental value were tossed into a box and returned with some things broken such as a picture frame holding a picture of my partner’s mother.
I cannot tell you how shocked I was to receive a $13,000 bill from Service Master. I sent it on to the insurance company. Mr. ***** informed me that they had been paid. Service Master denies having been paid. I don’t know where that stands at all. I contacted my insurance provider with all my concerns, he offered no support – he said he has worked with these companies for over 20 years without any complaints.
McKiness contacted me and said I had to pay $5500.00 for drywall work. ******* ******* from McKiness is the person I talk with. I paid them that amount. Then he told me I had to pay an additional $40.000 for work already completed. He informed me that they would do no more work until they were paid the $40,000 and then there would be an additional charge for finishing up installing the cabinets, countertops and light fixtures. I was never provided with an itemized statement of work completed or advised of what total costs would be.
I do not have enough funds left to pay McKinnis $40,000. In addition to other costs incurred, I bought all new kitchen appliances which have no place to be installed. My mortgage company still holds $14,000 of the insurance money – they will release that money after inspection is completed. Even if I have enough to pay McKinnis, which I do not, I do not have money to pay additional costs for the rest of the work. My insurance agent has turned on me – he said I need to pay McKinnis the $40,000 when there isn’t that much left after all expenses related to replacing what was lost + costs incurred due to having not having a kitchen and being displaced. So here I sit, over three months later, without a kitchen and not enough money to finish paying for the job.
I feel that I have been taken advantage of as an elder and as a Native American. My insurance agent and my mortgage company should have been on my side making sure I understood my rights and what the processes and procedures were.